Systems Analysis and Design

In my Advanced Information Technology course I utilized the System Development Life Cycle to analyze the current information systems for a real company based on their business case. After my analysis I recommended a new information system to help streamline communications and create a more efficient workflow.

Final Project Submission: System Proposal Document

This report includes all of the phases involved in the System Development Life Cycle (SDLC) for a wine production company called Sogrape. “The SDLC is used by Systems Analysts to plan, analyze, design, implement, and support an information system.” (Rosenblatt & Tilley, 2017)

Background

“Sogrape has been producing wine since its foundation by Fernando Van Zeller Guedes in 1942.” (Yates-Roberts, 2020) Fernando’s grandson, Fernando da Cunha Guedes, is carrying on the family business with a vision towards future success of the company. The company has 1000 employees who operate from different locations around the world.

Problem Statement

Global expansion is difficult to navigate when the Information Technology Systems in place do not support diverse and efficient methods of communication within a company. Guedes desires to bring Sogrape into the 21st century by utilizing appropriate technology. The company struggles with various aspects of communication and information sharing. Partly due to antiquated or absent communications systems, and partly due to employees being separated by distance. Guedes would like a system of communication that allows them to collaborate in a “straightforward and secure way”. (Yates-Roberts, 2020) These problems can be solved by utilizing Microsoft Tools and creating an Intranet for Sogrape employees as a platform for efficient and diverse communication.

Audience

• Sogrape Owner, Growers, Marketing and Sales Employees, Processing and Manufacturing Employees, Packing and Shipping Employees

The audience for this case is composed of technical and non-technical employees. Significant training may be needed for some employees to integrate new technology into their current systems for communication. Diversity in trainings may be necessary, including in-person, virtual, and translations to accommodate multiple languages. Certain aspects of the technology integration will be utilized by every employee. Microsoft Teams will be necessary for joining meetings, file sharing, and communicating about schedules and other essential information. The Intranet will be the hub that brings the entire company together. Every employee will utilize the Intranet in some way.

System Requirements

Sogrape Wine Company has been going through the process of modeling a new information system. With 1000 employees globally, they have problems scaling their current information system to meet their growing needs. The current system is outdated and does not adequately utilize technology for communication, collaboration and efficiency in information sharing.

As the Systems Analyst hired for the task of creating a new information system for Sogrape I have completed the requirements modeling phase of the analysis. The following information outlines the proposed new system and all of its specifications.

Requirements Modeling

Sogrape does not currently have an organized system for communication. Offices in different locations have their own physical filing systems, employees all use their own personal email providers, and most communication is handled through office landlines or personal cell phones. This is problematic because there is no way for global offices to have meetings unless they meet in person once or twice per year. Perhaps the largest problem with the current system is information sharing. Trying to reach other employees and get information from their files or employees is time consuming and inconsistent. “In fact, according to a study by the IDC, employees spend approximately 2.5 hours per week searching for people and information within the company, which costs companies on average $7,000 per employee, per year. For an organization of 500 employees, that equates to $3.5 million dollars!” (Building and intranet business case: Identifing and defining the opportunity, 2020)

The new system being proposed is a company-wide proprietary Intranet that will be created by Aerie Consulting as was outlined in the Project Plan. “An effective intranet will break down communication barriers. By enabling people, information, and processes to come together, employees have access to more tools and information to effectively complete their job. An intranet helps an organization become more agile, productive, collaborative, and competitive.” (Building and intranet business case: Identifing and defining the opportunity, 2020)

Now we need to understand how this Intranet is going to work within the company, so we can communicate the system requirements to Aerie Consulting, who will be creating Sogrape’s proprietary intranet.

First, Sogrape will be purchasing a yearly license for Microsoft (MS) 365 Enterprise 5 (E5). Aerie Consulting is going to create a custom Intranet that will be integrated into MS SharePoint and work on the MS Cloud. This will make the Intranet accessible online from any device, for all employees. The secondary benefit of using MS 365 E5 to host the new Sogrape Intranet is in maintenance and scalability. The Intranet will be able to be maintained in-house by Sogrape employees.

In my Project Plan I detailed the goals of the newly created Sogrape Communication Project Team. This team is composed of the System’s Analyst (myself), the Owner of Sogrape, the Department Directors, and the newly hired System Administrator and Project Manager. After completing the Communications Project, this team will take on the task of being Site Administrators for their respective departments. For Example, the Marketing Director will be responsible for creating Microsoft Teams meeting announcements, requesting accounts for new employees, requesting that exiting employees be deleted from the system, and approving any content uploaded by their department employees. Content to be approved could include files in limited access shared folders, Wiki blogs, or MS Yammer posts. When modeling the specifications Sogrape needs in an Intranet we will consider what the Employees (Users) need from the system and what the Communications Project Team (Site Administrators) will need access to modify within the system.

Data Process Model

The Intranet will have certain requirements in order to meet the needs of the company. Certain specifications are absolutely necessary to improve global communications and data sharing. Specification Requirements Checklist:

Outputs

• The Intranet must report participation data, i.e. log-file data, server requests, visitors. (Jacoby, 2003)

• Login authentication for all employees at Sogrape.

• Approve Content from employees before it is posted.

• Search results for intranet content.

Inputs

• Administrators can add Employee Information for account set-up.

• Administrators can delete Employee Information when an employee is exiting the company.

• All employees can add Content: Blog Posts, Shared Files, Social Media Posts (MS Yammer), Corporate Announcements, Company Newsletter, training videos

• Administrators can add authorization settings on accounts for access to parts of intranet.

• All employees can search all content on the intranet.

• Administrators can modify intranet applications: schedule meetings, send notifications, alter master calendar.

Processes

• Integration with MS SharePoint software application for in house management and information sharing.

• Reporting on participation data to gauge employee interaction with intranet.

• All content must be searchable.

Performance

• Able to be used on all devices and all of the main operating systems: smart phones, tablets, computers, Android, Windows 10, IOS, Linux, and MacOS

• Employee Self-Service: Easily accessed and navigated by all employees.

• Scalability for future expansion of the intranet.

Controls (Security)

• The system must provide a two-step login process for authentication consisting of a username and password, and an authentication text message code.

• Content added by employees who are not Site Administrators must be approved by Site Administrators.

• Access to shared files and Department sites will be limited by Site Administrators.
  

Data Flow Diagram

The Sogrape Intranet Data Flow Diagram (DFD) begins with a simplified Context Diagram. This is an overview of the main inputs and outputs for the intranet. “A flow system model shows the orderly flow of the material, energy, and information that hold the system together.” (Systems analysis and design - quick guide, 2020) From the initial Context Diagram, processes can be exploded to see more specific details within those processes. The following DFD’s show the data flow details when employees use the intranet.

DFD Level 1

Data Dictionary

The Data Dictionary helps to communicate with audiences viewing the system requirements. The most helpful part of the Data Dictionary for most audiences is probably the Description field. It provides a brief detail of each Data Field Name, so even non-technical audiences know what data is being requested. The Data Dictionary also provides necessary information for the construction of a database for the Intranet design phase. The programmers designing the intranet for Sogrape will need to know if the data type in a specific field is going to be an integer (int), which is just a specific amount if numbers, or if it going to be a variety of different character (nvarchar), which could include numbers, letters and other characters. (Kononow, 2018)

Object Modeling

According to the System Requirements, the Sogrape Intranet will be designed with advanced security measure in place. This includes a two-step login process for all employees. When the employee first comes into contact with the Intranet interface, they will supply their login credentials. The credentials are checked against the intranet employee information database (employee_info). If the credentials are incorrect, the employee will be taken back to the login screen. If the credentials are correct, the, the system will text an authorization code to the employee. The employee will them be prompted to enter the code. If the code is incorrect, another code will be sent. If the code is correct, the employee will be taken to their intranet home screen.

The Business Process Model (BPMN) below outlines the Sogrape Intranet login process. “Simply put BPMN is a graphical representation of your business process using standard objects.” (Business process modeling techniques with examples, 2020)

Use Case Diagram

The Use Case Diagram for Sogrape’s Intranet is a visual representation of how the employees will use the main functions of the intranet. For the sake of modelling the new information system, employees fall into two categories; Site Administrators and Users. Site Administrators consist of the members of the Communications Project Team. User refer to all other employees, mostly those who do not hold authoritative positions within the company. All employees have general access to content on the intranet, including; Login, Login Authentication, Join Meeting, Add Content, View Data, and Request Access. Site Administrators have higher level access and the ability to use MS SharePoint to Add/Delete User Accounts, Configure Permissions for access to shared content, and to Approve Content that is uploaded to public intranet area by Users.

The second part of the Use Case Diagram (UCD) is the UCD Description. It simply adds more detail to the various functions outlined in the UCD.

The System Requirements for Sogrape consists of: the Data Process Model, the Data Flow Diagrams, the Data Dictionary, Object Modeling Techniques, and a Use Case Diagram with description. This report should serve as adequate documentation to present to the IT Management and key stakeholders in the Communications Project process in order for them to make a decision to move forward with the process or to alter the specifications of the system requirements.

System Design

In previous sections I have discussed how Sogrape will be building a proprietary company intranet to improve communications amongst their 1000 global employees. I have come to the place in systems analysis where I will describe exactly how that information system will be designed. “Unlike the system requirements document, which is written for users to understand, the system design specification is oriented toward the programmers who will use it to create the necessary programs.” (Rosenblatt & Tilley, 2017)

Specifications

Aerie Consulting is designing an intranet for Sogrape to meet the specific needs outlined in the System Requirements Phase of analysis. After the intranet is finished it will be used by employees (Users) and Department Directors (Site Administrators). The intranet is being designed to integrate with Microsoft (MS) SharePoint. “You can use it as a secure place to store, organize, share, and access information from any device.” (Sharepoint: your mobile intelligent intranet, 2020) Along with the Microsoft 365 Enterprise 5 subscription Sogrape will have the use of Microsoft’s Cloud Computing applications; OneDrive and Azure.

Each user on the intranet will have an intranet account. This account will provide them with access to the intranet and all of Microsoft’s 365 Applications. OneDrive is an application that will allow them to access and share information from anywhere, on any device by storing the information in the cloud.

Azure is actually a cloud computing platform. It will allow Sogrape’s intranet to be hosted on servers in one of Microsoft’s seemingly unlimited server farms, creating a Virtual Personal Network (VPN) for Sogrape. Essentially, it is a network that employees can access from anywhere, at any time, as long as they have an internet connection. Before cloud computing, when a company created an intranet, they needed to invest a lot of time and money on these items:

• Servers

• Data Storage

• A Dedicated Global Network

• Software Applications

• Software Developer to build the site

• Security for the Network and for Hardware devices

• Maintenance and expansion of the network and information system

Azure can be used as an Infrastructure as a Service (IaaS) application. Meaning, it handles all of the items listed in the bullet points above. There will be no need to connect employee computers to a physical in-house server network, download software for everyone, or manage security for the Sogrape intranet. Essentially all employees will need when the intranet deploys is their intranet login credentials. The Azure Active Directory also acts as the Identity manager, checking the user’s login credentials against the database and granting or denying access. Once the users log in from any device, their SharePoint homepage will display everything they have access to. Azure Active Directory sends a token back to the User, removing the need for added authorization for access to Applications and extensions within the intranet. The employee logs in once and can access their Home Page which links to all areas they have been authorized to use.

Sogrape Intranet Physical Network

Data Design

Designing the intranet for Sogrape requires that a database of employees needs to be created. The Employee Information database will be used to authenticate user login information when employees log into the intranet. It will also be used to set access and permissions to intranet content, to create employee home pages within the correct department site, and to setup access to their Microsoft Applications.

Designing a database is no small feat. It has to be organized in a way that plans ahead for scaling and also for data anomalies. For example, if we need to add employees to a department site, there needs to be room for expansion. Also, if we need to delete a Department Director who has left the company, we need to make sure deleting that record does not delete connected records for other employees. Organizing the database to satisfy the rules of Third Normal Form (3NF) should take care of any issues that could arise later. 3NF means that the tables in the database:

1. Have no repeating groups,

2. The Primary Key for each table has a single field, and

3. No non-key field is dependent on another non-key field.

(Rosenblatt & Tilley, 2017)

3NF Database Example from Sogrape Microsoft Access Sample Database:

After the database has been created to 3NF standards, we can supply the programmers with an Entity Relationship Diagram (ERD). “An ERD provides an overall view of the system and a blueprint for creating the physical data structures.” (Rosenblatt & Tilley, 2017) An ERD describes relationships between entities in specific ratios that have corresponding symbols. The possible relationship ratios are (Rosenblatt & Tilley, 2017):

• One to One (1:1) – one entity occurs for every initial entity

• One to Many (1:M) – many entities occur for every initial entity

• Many to Many (M:N) – many entities can occur for many initial entities

Sogrape ERD:

User Interface Design

When it comes to a Graphical User Interface (GUI) design, simplicity is the key to a successful design. The Sogrape intranet is going to quickly become the most essential tool in an employee’s workday. “Through soft interfaces, the way humans interact with technology changed, and changed everywhere. The malleability of a display, through software, brings unlimited possibilities to a relatively small physical space.” (MacKenzie, 2013) Though having unlimited possibilities is nice, it doesn’t mean that we should attempt to include as many options as possible in the interface. I believe that keeping an employee homepage for a company intranet free of distracting content can actually help reduce workplace stress. Simplicity in the GUI will lead to simplicity in the Human Computer Interactions (HCI), and therefore make the interface easier to adapt the system to a diverse audience and cater to user with disabilities. HCI happens when a human uses a computing system to perform some sort of task. Sometimes the task is goal-oriented or sometimes the interaction is not; for example, browsing social media. (MacKenzie, 2013) The purpose of the Sogrape intranet is definitely for goal-oriented use. Its purpose is to help users get more work done in a day than they could before.

I have created a simple flowchart to set up the GUI for a Sogrape employee Home Page, along with a wireline model of the site layout. I tried to adhere to the following standards for User Interface Design from (Rosenblatt & Tilley, 2017):

· “Create a design that is easy to understand… including use of color, screen placements, and font…”

• “Select familiar images that users can understand”

• “Show all commands in a list of menus”

• “Group functions and submenu items in a multilevel menu hierarchy”

• “Ensure that help is always available on demand”

System Architecture

• Corporate Organization and Culture:

There is a reason Microsoft Azure is used by 95 percent of fortune 500 companies. (What is Azure?, 2020)It takes care of most of the system architecture requirements for a large corporation. This allows the company to have a smaller on-site IT Department and also frees up the IT Department’s time to tackle necessary on-site tasks, like employee training. This is beneficial for Sogrape because they have 1000 employees that are spread throughout the world at different offices and different departments. The company, generations ago, was run from the vineyard in Portugal. That is no longer the case. With worldwide distribution Sogrape has become a major corporation. It is not feasible to house server farms at each location, especially with the amount of IT specialists necessary to maintain that kind of infrastructure.

• Enterprise Resource Planning:

This ties in with scalability. Separate sites can be created for all departments within the Sogrape intranet; manufacturing, warehousing, shipping etc. If Sogrape uses third-party contractors, an Extranet extension can be added to communicate with those businesses while excluding them from the information within the Intranet. This will allow Sogrape employees to manage services and supplies that are coming and going from outside vendors. For example; if the wine bottles are made by a different company and the shipment is late, the Sogrape receiving department can access the tracking data and communications from

the wine bottle company from the Sogrape intranet. With SharePoint and Azure, there are multiple data analytics services included that can report on everything within the Sogrape Intranet. Everything is neatly within one place.

• Total Cost of Ownership:

1. Monthly Cost for MS Azure Storage, Cloud Computing, Network Safety etc. = $5,562.46 (Pricing Calculator, 2020)

2. Aerie Consulting Intranet build, one-time fee = $250,000 (Fisher, 2018)

3. Microsoft 365 Enterprise 5 yearly cost = $684,000 (Office 365 E5, 2020)

Sogrape is looking at a first-year cost of $1,000,749.52. Each year after that initial year the cost will only be $750,749.52. After the data migration process, if the company doesn’t need this much storage the price can be reduced.

• Scalability: The intranet will be created with flexibility in mind. After the initial construction, the intranet will be managed in-house. Site Administrators will be able to add or delete user accounts, and create new department, project or team sites when needed. With Microsoft Azure, cloud server usage is virtually unlimited and Sogrape can instantly use more or less storage capacity depending on their needs.

• Integration and Interface Requirements: Aerie Consulting is creating an intranet that will be hosted on the Microsoft SharePoint platform. Everything will exist within the cloud computing environment, so there are essentially no software or hardware requirements to launch. The intranet will be accessed through the internet and the Microsoft SharePoint platform “works with all devices, anywhere” (Sharepoint: your mobile intelligent intranet, 2020). As long as an employee has a phone, tablet, or computer with an internet connection, they can access everything the Sogrape intranet has to offer.

• Security: By using MS Azure to store data Sogrape will be getting all of the built-in protections that Microsoft has to offer. Microsoft has 3,500 global cybersecurity experts monitoring Azure cloud safety. (Strengthen your security posture with Azure, 2020) Azure also offers Network protection within the SharePoint intranet. With multi-step login processes and Single Sign on authentication with Azure Active Directory employee information will remain secure.

Feasibility Analysis

Sogrape’s yearly revenue exceeds $250,000,000.00 so the projected pricing for a complete business infrastructure that includes all of the features they need is within their price point. (Antunes, 2019) Other factors that make it feasible:

• Short Timeline. For a business that has been around for generations, a three to four month timeline to launch is not much in the big picture.

• No Hardware. The proposed solution doesn’t require the purchase or installation of expensive servers, computers or network infrastructure.

• Connectivity. The intranet will bring Sogrape and their entities together in a way they have never been able to achieve. They have experienced great success without a streamlined information system. With the new system I expect that their success will be compounded.

• Data Reporting. With SharePoint and Azure, there are multiple data analytics services included that can report on everything within the Sogrape Intranet.

Project Plan

Fernando Guedes has a goal of bringing Sogrape, his successful family-operated wine company into the 21stcentury with improved methods of communication. (Yeates-Roberts, 2020) The Systems Analyst has suggested that Sogrape needs new technology that will allow their 1000 global employees to remain in contact. The suggested technologies to remedy this issue are Microsoft (MS) 365 Enterprise 5, and a proprietary company intranet. The following information outlines the Project Plan for Sogrape.

Work Breakdown Structure

First, Sogrape will need to hire two new employees to help implement this project plan. They will need a Systems Administrator and a Project Manager to work along-side the Systems Analyst. The Systems Administrator will be charged with purchasing the license for MS 365 Enterprise. “Microsoft 365 E5 combines best-in-class productivity apps with advanced security, compliance, voice and analytical capabilities.” (Microsoft 365 E5, 2020) Once MS 365 Enterprise has been purchased, the Systems Administrator will set up accounts for the Sogrape owner, Sogrape Department Heads, Systems Analyst, Project Manager and for himself/herself. These employees will make up the Sogrape Communications Project Team. This Team will be the first to try out the MS 365 Applications for communication with each other during this process. The System Administrator will then begin work on compiling a database of employee information in order to set up accounts for the company’s 1000 employees. They will also need to inventory all devices that will be utilizing the software applications.

The Project Manager will be tasked with hiring Aerie Consulting to create the company intranet and communicating with all department heads within Sogrape. Aerie Consulting is a Microsoft partner and can create an intranet that will work on Sogrape’s Microsoft Cloud. Aerie will also supply the company with an Intranet Planning Checklist. Department heads will need to complete the checklist to help the Project Manager communicate the company’s intranet needs to Aerie Consulting. The intranet will take 4-6 weeks for completion. (Accelerated Intranet, 2020)

The plan is for both the MS 365 and the intranet processes to be set up simultaneously. During those 4-6 weeks of wait time, Sogrape employees will be able to receive training on the new systems. Training will be supplied by Microsoft and by Aerie Consulting. Training will be tailored to different departments instead of being uniform for all employees. For example, employees in Marketing and Sales may already be familiar with Microsoft Applications, whereas the less technical employees may need training on basic concepts of Microsoft and intranet use. Some departments may be more comfortable with quick video tutorials and some may want in-person trainers on site for their employees. Department heads can communicate their needs to the Systems Analyst and appropriate trainings can be set up.

Project Monitoring and Control Plan

The Systems Analyst will be in charge of setting deadlines and expectations. They will be utilizing the new MS 365 Applications, sending reminders to the Systems Administrator, Project Manager and Department Heads when important milestones are approaching. They will all be able to access MS Outlook for email and a shared calendar, they can begin communicating through MS Teams, and share documents with MS OneDrive. The Systems Analyst will be using MS Project to plan and budget. It is imperative that the leaders in the company take part in early trainings and are encouraged to utilize the new communications system before it is rolled out to the rest of the employees. If we have corporate buy-in into the new processes, the employees will be excited about it too. The critical path is for all three processes to come together at the same time: MS 365 Enterprise, Aerie Consulting Intranet, and Employee trainings. The project is not expected to extend beyond 60 workdays. Testing of the new system can start as soon as possible. When the end of the 60 days is reached, the old systems of communication can be done away with. The Systems Analyst will keep the project on track by scheduling four milestones. Each milestone has a specific date, and if that milestone is not reached, the project can be adjusted. The four milestones are as follows:

Milestone 1- On November 2, 2020, the Systems Analyst will conduct a Systems Test for the MS 365 Enterprise system with the Communications Project Team only. This will enable the team to start using the MS Applications to communicate right away and will help them become knowledgeable of the new system before other employees are given access.

Milestone 2- One November 9th, 2020, the Systems Administrator will expect the Department Heads to turn in their completed Intranet Checklists. The Systems Administrator will begin compiling the data from the checklists, so Aerie Consulting will know all of Sogrape’s needs when it comes to creating the intranet.

Milestone 3- On November 16th, 2020, the Systems Administrator will turn in all Intranet Checklist Data to Aerie Consulting. Aerie Consulting will begin creating a customized intranet for Sogrape. From this date completion of the intranet is expected to take six weeks at the maximum.

Milestone 4- On December 28, 2020, Aerie Consulting will be finished with installing Sogrape’s new intranet in the Microsoft Cloud. At this point testing on the completed Sogrape Communications System will begin. The system will launch to all employees on January 4th, 2021 at the completion of the Sogrape Communications Project timeline.

Timeline

Sogrape’s Communications Project Plan will be managed through Microsoft Projects. The Systems Analyst will use MS Projects to view the timeline and budget and to make any adjustments needed. If an important milestone is not reached, the Systems Analyst will be able to communicate the delay well ahead of time with the Communications Project Team members. Below is a Gantt Chart that breaks down tasks for the Systems Analyst, Systems Administrator, and the Project Manager. It also gives us a detailed timeline of events.

Cost

“Direct costs are costs that can be associated with the development of a specific system…Fixed costs are costs that are relatively constant…Variable costs are costs that vary depending on the level of activity.” (Rosenblatt & Tilley, 2017)The MS Azure cloud computing platform excludes any need for additional hardware (servers, networking equipment, computers etc.) because that is all handled by Microsoft server farms. The direct cost of the new information system for Sogrape includes three main expenses:

• Monthly Cost for MS Azure Storage, Cloud Computing, Network Safety etc. = $5,562.46 (Pricing Calculator, 2020)

• Aerie Consulting Intranet build, one-time fee = $250,000 (Fisher, 2018)

• Microsoft 365 Enterprise 5 yearly cost = $684,000 (Office 365 E5, 2020)

The costs for the Aerie Consulting fee is fixed as well as the monthly cost for the MS 365 E5 subscription. The monthly costs for the MS Azure platform is variable. The cost of this service will depend on the amount of data and storage is used. The costs could be reduced dramatically after Sogrape migrates all data to the cloud if they find they do not need as much storage as projected.

We could include the cost for the employees hired for the SDLC process: System Administrator and the Project Manager. They will each be hired on at $130,000 per year salary. They will be staying on as Sogrape employees to help maintain and scale the Intranet. If these salaries are included, the total cost would be projected at $1,260,749.52 for the first year and $1,010,749.52 for all additional years. See the cost table below.

Sogrape has a lot to gain from the use of a proprietary company-wide intranet. Especially when that intranet will be hosted on a Microsoft Azure cloud computing platform, integrating all that the Microsoft family of Applications has to offer their employees. Sogrape will be amplifying the success if their multi-generational wine-making business with 21stcentury communication. With the implementation of a cloud computing platform, Mr. Guedes can bring his entire company together, removing barriers of time, distance, and even language.

References

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Antunes, L. (2019, February 4). Portugal's Largest Wine Company Bets Big on White Wine Grape Arinto. Wine Spectator.

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Jacoby, G. (2003, December). A metric model for intranet portal business requirements. Retrieved from researchgate.net: https://www.researchgate.net/publication/235059250_A_Metric_Model_for_Intranet_Portal_Business_Requirements

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Microsoft 365 E5. (2020, October 7). Retrieved from Microsoft: https://www.microsoft.com/en-us/microsoft-365/enterprise/e5?activetab=pivot%3aoverviewtab

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Pricing Calculator. (2020, November 7). Retrieved from Azure.microsoft.com: https://azure.microsoft.com/en-us/pricing/calculator/?&ef_id=EAIaIQobChMIzb2n4rDx7AIVTr7ACh1nYQcZEAAYASABEgJ5J_D_BwE:G:s&OCID=AID2100131_SEM_EAIaIQobChMIzb2n4rDx7AIVTr7ACh1nYQcZEAAYASABEgJ5J_D_BwE:G:s&gclid=EAIaIQobChMIzb2n4rDx7AIVTr7ACh1nYQcZEAAYASABEgJ5

Rosenblatt, H., & Tilley, S. (2017). Systems analysis and design. Boston, MA: Cengage Learning.

Sharepoint: your mobile intelligent intranet. (2020). Retrieved from Microsoft.com: https://www.microsoft.com/en-us/microsoft-365/sharepoint/collaboration

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Yates-Roberts, E. (2020, January 20). Wine Producer improves collaboration with microsoft tools. Retrieved from The Record: https://www.technologyrecord.com/Article/wine-producer-improves-collaboration-with-microsoft-tools-101207